Os desafios dos serviços psicológicos mediados pelas TIC no contexto da Pandemia do Coronavírus 2019-2020.

Abstract

In 2019–20 coronavirus pandemic context the clinical psychological services mediated by information and communication technology has become essential to mental health. These services are clinical activities performed by registered psychological at the Braziliam Federal and Regional Psychology Councils through the e-Psi sistem. This article aims critically reflect about technology, viewing the clinical psychological services mediated by information and communication technology in the 2019–2020 coronavirus pandemic context.The qualitative was the approach used, descriptive-comprehensive-interpretative method and authors' interdisciplinary inclination and the collection of data was done from the primary sources through legislative, normative, scientific and informational documents, as well as news published on the Psychology Federal Council’s website.The theoretical contribution goes through the Information Science field and is based on the theories of the Information Technology Revolution and Technology's Philosophy. When considering the relationship between technology, Psychology, human behavior and clinical psychological services, the Psychology field goes on useing classic theories to interpret new behavioral and social constructs originated in the Information and Knowledge Society. Between 1995 and 2012 in the historical-epistemic perspective, there were significant advances regarding theoretical, technical and epistemic studies about the clinical psychological services mediated by information and communication technology. However, in the 2019–2020 coronavirus pandemic emerges the needs to rethink reservations and challenges regarding the use of technologies in clinical psychology emerges, because they have become important for a large portion Brazilian population located in social distance, home isolation and / or quarantined, contexts that enable the emergence and / or enhance phenomena such as anguish, anxiety and stress.