https://repositorio.ufra.edu.br/jspui/handle/123456789/1445 Thu, 02 Jul 2026 05:57:58 GMT 2026-07-02T05:57:58Z https://repositorio.ufra.edu.br/jspui/handle/riufra/2889 Título: Análise Histórica e o Impacto da Estratégia na Melhoria dos Serviços Públicos Autor(es): SAMPAIO, Mauro Bruno da Silva Abstract: This article describes the main concepts of quality and its evolution by analyzing each of its phases or “eras.” Simultaneously, it discusses the principal schools of administrative thought and their different approaches, ranging from the classical perspective to managerial administration, including bureaucracy theory and its dysfunctions. Throughout this transition, a paradigm shift can be observed: during the Inspection Era, the focus of quality was centered on production itself, whereas in Strategic Quality Management the focus shifted toward the customer. While the classical period of administration emphasized the organization’s internal structure and the individual work of laborers on the production line, managerial administration emphasizes the systemic view of organizations, teamwork, and the fulfillment of customer expectations. Consequently, the article also highlights innovation strategy and quality assessment as drivers of growth and as essential factors for organizational survival in competitive environments and increasingly demanding consumer markets. Within this context, the present study demonstrates the challenge faced by public organizations in abandoning outdated patrimonial practices, drastically reducing bureaucratic excesses, and developing a managerial service philosophy oriented toward the citizen-customer. In practical terms, the study concludes that organizations must add value to their products and services by identifying and eliminating losses within processes. Furthermore, it was found that process management and quality tools contribute significantly to achieving service excellence. Thu, 28 May 2026 00:00:00 GMT https://repositorio.ufra.edu.br/jspui/handle/riufra/2889 2026-05-28T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/123456789/2447 Título: Contribuições da análise do discurso bakhtiniana para o estudo de políticas públicas educacionais como fenômeno político. Autor(es): MOURA, Fádya Lorena de Souza Abstract: This article aimed to discuss discourse analysis in the light of Bakhtin and his contributions, as a qualitative data analysis technique, to the study of public educational policies as a political phenomenon, from a critical perspective. To do this, he used as an example the application of Bakhtinian discourse analysis in the treatment of part of the data from a doctoral research in Education in development. Firstly, he carried out a bibliographical study on Bakhtin’s contributions to discourse analysis. Subsequently, as a result, he presented a systematization proposal for the application of discourse analysis to research on public educational policies. Mon, 21 Oct 2024 00:00:00 GMT https://repositorio.ufra.edu.br/jspui/handle/123456789/2447 2024-10-21T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/123456789/2445 Título: Avaliação do Sinaes para as bibliotecas universitárias: o sentido das pesquisas. Autor(es): BRASIL, Heloisa dos Santos; RIBEIRO, Maria Edilene da Silva Abstract: The present article aims to analyze the meanings of the general and specific objectives of the research published between 2004 and 2021 on the evaluation of the National Higher Education Evaluation System for federal university libraries. A systematic literature review and interpretation of meanings were used to analyze 31 studies. Research focused primarily on providing tools for libraries to prepare for external evaluations, seeking to adopt indicators. The minority considered self-assessment and the majority prioritized the notion of regulation over evaluation. Research with critical analysis is therefore needed to understand the full extent of the evaluation system and its regulatory effects on the sector.; El artículo tiene como objetivo analizar los significados de los objetivos generales y específicos de las investigaciones publicadas entre 2004 y 2021 sobre la evaluación del Sistema Nacional de Evaluación de la Educación Superior para bibliotecas universitarias federales. Para el análisis de 31 investigaciones, se utilizaron los métodos de revisión sistemática de la literatura e interpretación de significados. Predominaron investigaciones con la finalidad de instrumentalizar la biblioteca para las evaluaciones externas, visando la adopción de los indicadores. La minoría consideró la autoevaluación y la mayoría priorizó el significado de la regulación sobre la evaluación. Por lo tanto, son necesarias investigaciones con análisis críticas para comprender la totalidad del sistema evaluativo y sus efectos regulatorios sobre el sector. Fri, 18 Oct 2024 00:00:00 GMT https://repositorio.ufra.edu.br/jspui/handle/123456789/2445 2024-10-18T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/123456789/2284 Título: Ciência Aberta nas instituições de ensino: abordagens e estratégias Autor(es): SANTOS, Ana Cristina Gomes Abstract: It presents elements of the perception of research leaders to identify information action needs to implement an open scientific data management plan at a public university. Semi-structured questionnaires were administered via Google forms to researchers leading research groups. The result showed that a considerable portion of researchers recognize the benefits of sharing research data, that there are optimistic positions, however, these positions should be seen as extraordinary opportunities for dialogue with other actions to expand researchers' knowledge and involvement with the topic. It is concluded that there is a need to build an internal training policy to adopt new scientific communication practices. Descrição: o artigo "Ciência Aberta nas instituições de ensino: abordagens e estratégias", foi apresentado e premiado no Seminário Nacional de Biblitoecas Universitárias (SNBU 2023), publicado no volume 20 da Revista Brasileira de Biblioteconomia e Documentação Fri, 02 Aug 2024 00:00:00 GMT https://repositorio.ufra.edu.br/jspui/handle/123456789/2284 2024-08-02T00:00:00Z