https://repositorio.ufra.edu.br/jspui/handle/123456789/1442 Lourenço José Tavares Vieira da Silva 2026-07-07T08:16:19Z https://repositorio.ufra.edu.br/jspui/handle/riufra/2889 Título: Análise Histórica e o Impacto da Estratégia na Melhoria dos Serviços Públicos Autor(es): SAMPAIO, Mauro Bruno da Silva Abstract: This article describes the main concepts of quality and its evolution by analyzing each of its phases or “eras.” Simultaneously, it discusses the principal schools of administrative thought and their different approaches, ranging from the classical perspective to managerial administration, including bureaucracy theory and its dysfunctions. Throughout this transition, a paradigm shift can be observed: during the Inspection Era, the focus of quality was centered on production itself, whereas in Strategic Quality Management the focus shifted toward the customer. While the classical period of administration emphasized the organization’s internal structure and the individual work of laborers on the production line, managerial administration emphasizes the systemic view of organizations, teamwork, and the fulfillment of customer expectations. Consequently, the article also highlights innovation strategy and quality assessment as drivers of growth and as essential factors for organizational survival in competitive environments and increasingly demanding consumer markets. Within this context, the present study demonstrates the challenge faced by public organizations in abandoning outdated patrimonial practices, drastically reducing bureaucratic excesses, and developing a managerial service philosophy oriented toward the citizen-customer. In practical terms, the study concludes that organizations must add value to their products and services by identifying and eliminating losses within processes. Furthermore, it was found that process management and quality tools contribute significantly to achieving service excellence. 2026-05-28T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/riufra/2795 Título: Direito autoral: um olhar para repositórios digitais. Autor(es): ROCHA, Rosilene; GOMES, Nilzete Ferreira; BEZERRA NETO, Nilson; BARBALHO, Célia Regina Simonetti Abstract: The e-book “Copyright: a look at digital repositories” is the result of a successful partnership between the Northern Network of Digital Repositories (RBRD) and the UEPA Publishing House (EDUEPA). In writing this e-book, the authors aimed to clarify and disseminate the principles of copyright and its applications in the contemporary academic and scientific context, with a special focus on the environment of digital repositories. We invite you, the reader, to explore the pages of this work, which serves both as a quick reference source and as a practical guide for researchers, repository managers, information professionals, and others interested in promoting open science with respect for academic legality and ethics. Descrição: Este e-book se destina a bibliotecários, arquivistas, gestores de repositórios, pesquisadores, juristas e a todos aqueles envolvidos na criação e manutenção de acervos digitais. Espera-se que esta obra sirva não apenas como uma fonte de consulta, mas como um catalisador para a adoção de boas práticas que garantam o respeito à lei e, simultaneamente, promovam o acesso e a preservação do patrimônio intelectual da humanidade. Que a leitura seja tão esclarecedora quanto produtiva. 2026-01-27T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/riufra/2766 Título: Fluxos de processos no DSPACE: gerenciando grupos e permissões no Repositório Institucional da UFRA (RIUFRA) Autor(es): GOMES, Nilzete Ferreira; MEIRELLES, Robson Augusto Lobato Abstract: The article aims to present the process flow in DSPACE, in relation to permissions in the groups of administrators and depositors of the communities of the Institutional Repository of Ufra (RIUFRA). The theoretical basis was the literature of: Leite (2009; 2012), Shintaku and Meirelles (2010), Torino (2017) and IBICT (2023). The results were better information management in RIUFRA's DSPACE. The conclusions are as follows: standardization of process flows, speed in activities, reduction of errors, promotion of greater user feedback with RI administrators, maximization of process effectiveness and also implementation of software improvements. 2025-10-28T00:00:00Z https://repositorio.ufra.edu.br/jspui/handle/123456789/2653 Título: Indexação em repositórios digitais institucionais para o acesso aberto. Autor(es): GOMES, Nilzete Ferreira; REDIGOLO, Franciele Marques Abstract: Knowledge Organization and Representation is an important area to support decision-making processes in institutional digital repositories. Thus, the research discusses the relationship of this area for the management of information in institutional digital repositories aiming at Open Access. It is considered that the theoretical and methodological reflections of the Knowledge Organization on processes and instruments for the Organization of Information, mainly for thematic metadata, will contribute to improve the level of representation of digital documents, providing greater conditions for the search for subject and with that being Unrestricted access to digital documents is possible, actually implementing the Open Access philosophy. 2025-06-05T00:00:00Z